Frequently Asked Questions (FAQs)

• To save your time and cost, please read the followings before you inquire!

1. Your Contact Info and Privacy

• To inquire, please let us know your company info including full company name, detailed physical address, phone and fax numbers, and the contact person. Such information is needed for prompt reply within 48 hours and facilitates future correspondence like sample and document sending. If you need urgent response, please try to contact us via fax.
• 1) E-mails without the above-mentioned information will be treated as "spammed e-mails" and will get no response from TSI.
• 2) Use your company's own e-mail if possible as e-mails via yahoo.com, aol.com, hotmail.com, msn.com, etc. will be automatically deleted from our server. However, we must expressly state that this policy is adopted without any prejudice on these well-known companies and their services.
• 3) Hangzhou Transailing Industrial hereby warrants that under no circumstances will such information be disclosed to any third party.

2. Specific Interests

• For prices and delivery, please specify your requirements as detailed as possible including item number, description, estimated order quantity, port of destination and terms of prices (fob, cfr or cif). If there is any special requirement for product treatment or packaging, please indicate them, too.
• Generally products from different manufacturers have different item number. To facilitate the product identification, you can indicate the item number of other manufacturers (with the manufacturers' name). If you foresee the products are only available from a limited source, you can also e-mail us picture, sketch or drawings for the purpose of identification.

3. Catalogs and Brochures and Samples

• TSI does not provide separate hardcopy catalogs or brochures. If requested, we will submit drawings for certification or confirmation after the prices are confirmed. Such technical drawings or data sheet are available in the format of pdf, dwg, dxf, jpg, gif, tif, bmp, doc, and xls.
• For customers who need sample confirmation before ordering, please bear in mind that the following policy will be adopted:
• 1) All samples are free of charge with the maximum value (FOB Hangzhou/Shanghai) not exceeding USD 100.
• 2) The courier cost for the first-time sample sending will be borne by the consignee. We will send the samples with freight to be collected. So please inform your account with FedEx, UPS, DHL or TNT so that we can proceed promptly.
• 3) The first-time courier cost will be totally deducted from the contract value of the trial cooperation. TSI will pay the courier cost for all samples after the trial cooperation. Import duties (if any) for samples occurred in the consignee's country will be borne by the consignee

4. Limited Scope

• In order to offer customers high quality products at competitive prices, currently we do not sell to the public end-users. Our minimum order quantity is USD 5,000 in terms of contract value (combination order with other items TSI offers is acceptable).

5. Disclaim and Warranty

• The information presented on this web site at http：//www.tsichain.com/ is considered to be current, reliable and typical of normal production and is offered for the user's consideration and verification. However, no warranty or guarantee of any kind, expressed or implied, is made as to its accuracy, suitability for particular application or the result to be obtained wherefrom, whether alone or in combination with other products, or in accordance with our direction or not.

• In accordance with the policy of Hangzhou Transailing Industrial to consistently improve its products, the specifications on this web site at http：//www.tsichain.com/ are subject to change without notice. If any data or drawing shown on this site is critical to your application, please consult TSI for certification.

• Hangzhou Transailing Industrial hereby warrants that all the products are free from defects either in materials or workmanship. Should any products later delivered be found defective or not in conformity with contract, samples or drawings agreed, we accept the obligations to replace, repair or refund the purchase value paid to TSI.

Thanks for your time!

TSI Info Center